How long will it take for my order to be fulfilled?
Online orders have an average processing time of 1-3 business days (excluding weekends and holidays).
We will contact you in the event that your order requires longer than usual processing time.
When will my order be shipped?
Orders are shipped on business days: Monday-Friday, excluding stat holidays.
Do you have a minimum order policy?
Payments can be made with both credit cards and debit-visa.
What forms of payment do you accept?
Yes, our minimum order is $70.00. We are unable to process orders below our minimum.
How is shipping calculated?
Shipping rates are calculated by weight and volume at checkout. We do not offer flat shipping rates.
Where will my order ship from?
All orders are fulfilled and shipped from our warehouse in Toronto, Ontario, Canada.
Can I place an order online for in-store pick up?
Absolutely! During checkout when selecting delivery method, simply select “pick up” as your option. You will receive an email notification when your order is ready for pick up. Processing time for in-store pick up is 1-3 business days (excluding weekends and holidays).
I place an order online for in-store pick up. When can I pick up my order?
Once you receive an email confirming that your order is ready to be picked up, you can pick it up: Monday to Friday 10:00am - 4:30pm
We are closed Saturday and Sunday.
I need to cancel or modify my order. Who do I contact?
In the event that you must cancel or modify your order please email us at firstname.lastname@example.org, or call during our hours of business at: 416-766-1254. We need to be contacted as soon as possible.
Please note we are unable to cancel or modify orders that have already been shipped. A restocking fee of $10.00 or 20%, whichever is a greater amount will be applied to all order cancellations.
Can I purchase from your warehouse in-person?
We are unable to accommodate any type of purchase at our warehouse. All purchases must be processed through our website. In order to ensure quality our products are packaged per order, we do not prepackage product. We have no readily available items at our warehouse.
Do you have a retail store, or showroom?
We do not have a retail section or showroom at our warehouse.
I have a question not answered here. Who do I contact?
Should you have any additional questions please do not hesitate to contact us.
For general inquiries please email email@example.com, for specific questions related to your order or placing a order, please email firstname.lastname@example.org
A representative will follow up with you.
Who should I contact for a product sample?
All product sample inquiries can be sent to email@example.com. Samples can be provide for a small fee, prices will vary, shipping fees apply.
How do I attach a faucet to your white or blue rectangular pails?
We've made a instructional video!
Follow the link: https://photos.app.goo.gl/CkQiE9EpvTHygoMU9
How do you ensure quality?
We only work with trusted suppliers that have gained confidence within the industry. We vet each ingredient by assessing samples before acquiring a batch.
Do you ship outside of Canada?
Yes, we ship to all countries that accept imports from Canada. Shipping timelines vary based on location and type of service selected. Online orders only ship with Canada Post to other countries. Bulk orders ship via best method or an agreed upon method with the consignee. Orders and methods of payment will be screened for security purposes.