Frequently Asked Questions

Orders are shipped after they have been processed. Our typical processing time is 1 to 3 business days. Processing time refers to the number of days it will take our team to fulfill the order. Orders are shipped during our hours of operation: Monday to Friday, 10:00 AM to 4:30 PM. We do not ship orders on Saturdays, Sundays, or statutory holidays.

Yes, we have a minimum order requirement of $70.00. We are unable to process orders that fall below this minimum.

Please note that under no circumstances do we accept payments in person, over the phone, via email, or through e-transfer.

Payment can be made by either credit card or debit-visa. All payments are processed through the Plant's Power website.

Please note that under no circumstances do we accept payments in person, over the phone, via email, or through e-transfer, nor do we accept cash.

Shipping costs are automatically calculated by a postal service application. This application determines the cost of shipping based on the dimensions, weight, and destination of your order.

To view the estimated cost of your shipping, please follow these steps:

Click on your "shopping cart" icon. Check "yes" to term & conditions. Click on the blue "checkout" button. Are you seeing a blue "quantity warning" button instead? The "checkout" button only appears when the minimum order amount has been reached or exceeded. Increase your order amount to at least $70, then proceed to checkout.

You are now on the information page. Please fill in all the required fields and click the black "Continue to Shipping" button.

You are now on the shipping page. This page provides you with a list of available shipping methods, shipping costs for each method, and a breakdown of all costs related to your purchase.

Ready to check out? Click the black "Proceed to Payment" button. Not ready to check out? Simply click on the word "Cart" located just below the Plant's Power e-Store header to return to shopping.

All orders are processed, fulfilled, and shipped from our warehouse in Toronto, Ontario, Canada.

Yes, we ship to all countries that accept imports from Canada. Shipping timelines vary based on location and type of service selected. Online orders only ship with Canada Post to other countries. Bulk orders ship via best method or an agreed upon method with the consignee. Orders and methods of payment will be screened for security purposes.

Your order number starts with the letters "ES," followed by a 4-digit numerical sequence (e.g., #ES9001). Each order is assigned a unique 4-digit number sequence that is never duplicated or reused. These numbers enable us to efficiently identify your order within our system. You will need to provide your order number when inquiring about your order or when picking it up in-store. You can easily find the order number in the subject line of your confirmation email.

Absolutely! During checkout, when selecting the delivery method, simply choose "pickup" as your option. You will receive an email notification when your order is ready for in-store pickup. The processing time for in-store pickup is 1-3 business days (excluding weekends and statutory holidays). Processing time refers to the number of days it will take our team to fulfill the order.

Orders must be collected within 20 business days following the confirmation email sent to the customer. Failure to do so will result in the cancellation of the order, and a restocking fee of $20 or 30% of the order value, whichever is greater, will be applied.

If you wish to add items to your order after it has been placed, we kindly ask that you contact us via email at storemanager@plantspower.ca or by phone during our business hours at 416-766-1254. When sending an email, please ensure that your order number is included in the subject line. To facilitate the addition of any items, we kindly request that you contact us as soon as possible. Please be advised that orders with additional item(s) may require an additional day for processing. Additional shipping fees may apply based on the size, weight, and quantity of the item(s). Please note that we are unable to modify orders that have already been shipped.

You will receive an email from our e-store once your order is ready. Only after receiving the "ready for pickup" email confirmation should you come to collect your order. The email confirmation will contain your order number, which is required to pickup your order. Our in-store pickup hours are from Monday to Friday. We are closed on Saturdays, Sundays, and all statutory holidays.

Orders must be collected within 20 business days following the confirmation email sent to the customer. Failure to do so will result in the cancellation of the order, and a restocking fee of $20 or 30% of the order value, whichever is greater, will be applied.

If you need to cancel or modify your order, we kindly ask you to reach out to us via email at storemanager@plantspower.ca or by phone during our business hours at 416-766-1254. When contacting us via email, please include your order number in the subject line. Please note that we begin processing orders immediately after they are placed, so to ensure a smooth cancellation or modification process, we recommend that you contact us at your earliest convenience. Please be aware that we are unable to cancel or modify orders that have already been dispatched. Additionally, for all cancellations, a restocking fee of $10.00 or 20% will be applied, whichever amount is greater.

No, we cannot facilitate any purchases directly at our warehouse. All transactions must be conducted through our website. To maintain our quality standards, our products are packaged on a per-order basis, and we do not have pre-packaged or ready-to-go items available at our warehouse.

No, we do not have a retail section or showroom at our warehouse.

We only work with trusted suppliers that have gained confidence within the industry. We vet each ingredient by assessing samples before acquiring a batch.

No current products are tested on animals. We do not conduct any animal testing, nor do we stock any products that have been tested on animals. Our products meet the Leaping Bunny certification standards.

All of our essential oils are 100% pure, natural, and unadulterated. At this time, we do not carry any synthetic oils or fragrance oils.

If you have any additional questions, please feel free to contact us. For general inquiries, please email contactus@plantspower.ca. If you have specific questions related to your order or would like to place a new order, kindly direct your email to storemanager@plantspower.ca. A representative will respond to you promptly.

Please email contactus@plantspower.ca, with the link to complete the declaration. A representative will follow up with you promptly.

For all inquiries regarding product samples, please contact us at contactus@plantspower.ca. Samples are available for a nominal fee, with prices varying by product, and shipping charges will apply.

We've created an instructional video to guide you. Please follow the link: https://photos.app.goo.gl/CkQiE9EpvTHygoMU9